Problems when Purchasing or Attempting to Register.

Frequently Asked Questions (for all pre-download, features and sales questions).

More purchase, registration or related problems.

Registration code not accepted after software reinstallation.

Registration code is not accepted on first installation.

Registration code has not been received.

How can I encode a video using DivX? Purchase or Registration Problems Plus.

How does the Tag Editor work? Specific Video File Format Support.

How can I make the video file size smaller?.

Can I use Prism to export only the audio from a video?.

Can I rotate, flip, or do other basic edits when converting using Prism?.

I received an error message 'Error : Could not open video stream from file'.

I received an error 'Could not set up output file'.

Why do I get artifacts in my decoded video? Error Messages.

What can I do if Prism can't convert my video file, or if the resulting file is played incorrectly?.There is no sound and/or video after I convert.Prism converts for a few seconds, then stops.Microsoft Xbox 360 can't play videos converted with Prism.I do not see MPEG2 in the output option although I paid for MPEG2 edition.I am on MacOS and unable to open from source file.How can I determine which format I should use in converting video to post on a website?.After conversion my audio is out of sync with the video.Prism Video File Converter Technical Support After-download technical and related problems

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